Returns & Replacements – OmniSouq

At OmniSouq, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free returns and replacements process to ensure your peace of mind.

Our goal is to make returns and replacements easy, transparent, and customer-friendly, so you can shop with confidence every time at OmniSouq.

If you receive a damaged, defective, or incorrect product, you can request a return or replacement within the specified return period. Simply initiate a request through your account or contact our support team with your order details, and we will guide you through the process.

To be eligible for a return or replacement, the product must be unused, in its original packaging, and in the same condition as received. Certain items such as personal care products, perishable goods, or customized items may not be eligible for return due to hygiene and safety reasons.

Once your return request is approved, our team will arrange a pickup or guide you on how to send the product back. After inspection, we will process your replacement or refund as per your preference and eligibility.

Refunds are processed through the original payment method or as store credit, depending on the situation. Please allow a few working days for the refund to reflect in your account after approval.